Jenny Bramble, Software Test Engineer at Willowtree Apps, ended up falling into a quality assurance career after trying a few other routes.  A regular conference  speaker, she came up through support and DevOps, cutting her teeth in her role as the translator between customer requests from support and the development team.  Her love of support and the human side of problems lets her find a sweet spot between empathy for the user and empathy for her team. Jenny has done testing, support, or human interfacing for most of her career.  She has interest in risk, which she says is the foundation upon which all QA must be built.