Tammy Whited leads the Service Management, IT Management and Governance practices at Fermilab. She strives to enable Fermilab’s Computing organization to meet its strategic initiatives and continuously improve the business of IT. She has played an essential role in developing strategic partnerships between computing and the laboratory. Fermilab was ISO/IEC 20000 certified in December 2012, and her team continues to ensure they are meeting the core tenants of the certification. Tammy has worked in Information Technology for 20+ years, and has experience in many industries, including government, financial and investment services, travel, and IT consulting for healthcare, marketing, engineering, and manufacturing.