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I Am Having Problems Subscribing
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How Do I Generate a Receipt?
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How Do I Cancel My Subscription?
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How Do I Change the Email or Password Associated with My Account?
Login at the My Account page and click “Profile.” Then you will have the option to change both your email and password.
I Forgot My Password. How Do I Get a New One?
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I Tried to Reset My Password But Didn’t Get a Reset Code
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I’m a Subscriber, But I Keep Hitting a Pop-up Window Blocking Content
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Why Is My Email Not Being Recognized?
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I’m Using the Right Email, But Still Can’t Access the Site
If you’re doing everything right, and you’re still blocked from accessing content on the site, double check at My Account page to verify that you are an active paid subscriber and that your subscription hasn’t lapsed. Then, try doing the following: a) clear cookies and cache in your browser; b) enable third-party cookies; and c) turn off any ad blocking apps and also make sure that your browser allows standard pop-ups. Users often encounter problems logging in because third-party cookies are not enabled on their browser, so make sure they are!
How Do I Change My Method of Payment?
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My Credit Card Isn’t Working
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How Do I Change from a Monthly or Quarterly Subscription to an Annual Membership?
Just click on the “Upgrade” button on your account page. You will save as much as 30% and the new pricing will start immediately.
How Do I Stop Automatic Renewal for My Subscription?
Log in at the My Account page and switch off auto-renew.
I Was Accidentally Billed, How Do I Get a Refund?
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Do You Offer a Group or Institutional Rate?
Yes. For details, please visit our institutional membership page.
How Do I Switch a Single-user Subscription to an Institutional Subscription?
Click on the “Upgrade” button on your account page and choose the institutional subscription package you want. You will then have the option to add additional users to the account and send invites to these users to register for access. If you wish to add users who already have access to IP, please contact firstname.lastname@example.org.
How Do I Add or Remove Users to an Institutional Subscription?
Log in at the My Account page and click the Manage tab on the right. You will see an option to add or remove users to your shared subscription. When you input new emails, be sure to click the checkmark to the right of the email field to complete the process. Users will then automatically receive an invitation to register for access. If you wish to resend the invitation later, click on the email icon next to the user’s name.
How Do I Accept an Invitation to an Institutional Subscription?
Users added to a shared subscription will automatically get an email invitation to register for an account. After clicking the link in the email, or pasting the URL in your browser, you will be taken to a popup on the site that allows you to register a new account. Make sure to enter your email exactly as it is shown since it’s case-sensitive. Once you have registered, you must click the “Redeem” button on the account page. You will then have access and be able to manage your account including changing your email and password. (If you get a message saying “Could not redeem access,” please contact email@example.com.)
How Do I Upgrade an Institutional Subscription to Allow for More Users?
Click on the “Upgrade” button on your account page and choose an institutional subscription with more users. You will then be able to add more users to your account. When you input new emails, be sure to click the checkmark to the right of the email field to complete the process. If you wish to downgrade your subscription, please contact firstname.lastname@example.org.
Do You Offer Free or Discounted Subscriptions?
Yes. Inside Philanthropy regularly provides discounted or complimentary access to individuals and organizations who cannot afford our regular price. We make these decisions on a case-by-case basis. Click here to apply for a free or discounted subscription. We also provide temporary access to journalists and to individuals and organizations that IP has written about.
Do You Offer a Student Discount?
No, not at this time. But we regularly provide complimentary access for student and faculty researchers studying philanthropy.
Other Questions or Problems?
Please direct queries about your account to us at email@example.com.