Troy DuMoulin is one of the world’s foremost ITIL and ITSM experts. He recently worked on the ITIL 4 update as a member of the Lead Architect Team. As a leading IT governance and service management authority, Troy has exceptional expertise in Lean IT and DevOps as well as an extensive 25-year background in executive IT management training and consulting. He is also a published and contributing author for multiple books on topics such as Lean IT, the service catalog, and official ITIL publications for editions (2, 3, and 4). A frequent speaker at IT management events, DuMoulin was recently named one of the “Top 25 Industry Influencers in Tech Support and Service Management" by HDI.