Doug Tedder Doug Tedder is principal at service management and process improvement consultancy Tedder Consulting LLC. He is a recognized thought leader with a track record of success in transforming IT organizations into valued business partners. Prior to starting his business, Doug spent over 25 years working in corporate IT organizations in a variety of local, regional, and global roles. He holds numerous industry certifications in disciplines, including ITIL®, COBIT®, Lean IT, DevOps, KCS™, VeriSM™, and organizational change management. Doug is an author, blogger, and frequent speaker and contributor at local industry user group meetings, webinars, and national conventions. He is a member and former president of itSMF USA, a member of HDI, a contributing author to VeriSM™, and co-author of the VeriSM™ Pocket Guide.