Dennis Drogseth, Vice President of Research, IT Megatrends, Analytics and CMDB Systems at Enterprise Management Associates (EMA), has been a driving force in establishing EMA's New England presence. He supports EMA through leadership in IT Service Management (ITSM), and configuration management database (CMDB) systems, and covers megatrends such as advanced operations analytics, cross-domain automation systems, IT-to-business alignment, and service-centric financial optimization. He also focuses on changing organizational dynamics in IT, such as issues between the service desk and the operation center, and the emergence of a cross-domain, "service management" in mature IT organizations in support of digital and IT transformation.